A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Verify that the white cable is securely connected to the Virgin Media wall socket. I'm a Very Insightful Person, I'm here to share knowledge. The box and cables may have been removed by the previous occupiers. Virgin media wall socket in an unusable place. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The "two cables" sound very like a Sky dish install. My Virgin Media App. Sorry to hear of the lack of wall socket on the inside of your property. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. With our services we do need to install our own sockets. Virgin Media engineer installation. It could be that a previous owner has cut the cabling out. Sounds like you need a manned engineer install rather than self-serve. Some properties do not have a wall socket, only a cable. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. As part of this to make sure it is a. Browse Virgin Media Virgin Media Community. Manage Your Account. com and book a technician. Options. however the previous tenant had BT. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. My order is p. Security matters. Kit arrived today…no wall box so unable to install. But I have no Virgin Media Wall socket in my - 5339557. 4cm) crater. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Be aware it may complicate things though if you do come to order cable in the future. The wall box may be branded with the logos of an old cable TV company (not VM). @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. on 21-02-2023 19:59. Hello, i registered VM broadband and scheduled to delivery on 1st September. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. You can also check for a loose cable as not all properties have a socket. Just had the Hub 3 delivered for Quickstart. Virgin Media: TiVo® service. pls contact me ASAP . Subscribe to RSS Feed; Mark Topic as New;. I have received my quick start-up kit. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If however the socket itself has been removed you will need assistance. Learn more. I will private message you now to confirm your details. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. My VM Router is is my office adjacent to hall. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Options. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. If I couldn't get the proper wall socket, the internet is not going to be set up su. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. 0 Kudos. First picture is telephone socket which is now not used. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). SpeedQuickStart, set up and connections. I found this wire that looks like Cable con 3. Chris. Explain what needs to be done and book an engineer visit. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. just moved in, can see the brown cable coming in from outside but there's no VM. Sorry to hear of the lack of wall socket on the inside of your property. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. on 08-01-2023 20:46. Don't touch it. Can anyone help please? Need. . Sorry to here you are having to wait a bit longer to get the services installed. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. You need to go outside and locate the brown or grey omnibox on the wall. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. It may just be a loose cable rather than a socket. #12. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Browse Virgin Media Virgin Media Community. Inside the External Wall Box – FTTP RFoG Node. Hello, I've just recieved our VM hub5 and unable to. Last edited: 21 Jul 2010. This is designed to push over the existing screw connector the outlet has. Some photos would help us. Re: cable not fitting wall. Broadband set up issues. No virgin media wall socket; Options. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. The pre-install team number is 0800 052 1734. If you have more than one located on different floors, try to place one directly over the other. Forum TeamRe: How to book an engineer. The new ones are just screws, the old style Telewest ones are like star shaped head. 1. VM guy was happy with that and did a nice neat job inside. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. However the wall socket. Reply. Switched On Families. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Go to solution. Tudor. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Options. Networking and WiFi. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Incidentally the phone socket is redundant if not in use and can be safely removed. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. It may just be a cable rather than an internal wall box. I have only got one rectangular shaped white socket (Shown. Virgin wall socket Tashamegan. Virgin cables must only be provided by isolated sockets provided by Virgin Media. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. nothing to do with the outside boxs. Call the Pre-installation and delivery team on 0800 052 1734. We would like to show you a description here but the site won’t allow us. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Please help as I need the. It doesn’t look like I can connect to ‘the wall socket’. Don’t plug the power cable into a plug socket yet. Many thanks Krysia - 4353656 - 2. 0 Kudos. I’ve come to. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Please help. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Could an engineer be arranged to install please as my account is due to go live today. I have received our virgin media Hub but I am unable to plug it in to the wall socket. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. 3 Kudos Reply. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We need to remove the box inside aswell to decorate. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. you should start your own thread but as general help. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Manage Your Account. 1 ACCEPTED SOLUTION. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. If you can get Quickstart, you can choose one of two delivery options. The wall socket I have within my home does not appear to be working. We do not have an internal VM box to plug the round ended cable into. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. Step 3: Plug in your Virgin Media Hub on the go-live date. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Search ISP News. on a domestic hub you look at the values thus. On your installation day, your engineer will arrive in a. Thank you for your post. Room 1 - install a twin RJ45 socket on the inside wall by the router. Virgin Mobile. In response to robertdwhite. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. . Don’t plug the power cable into a plug socket yet. Jan 14, 2022. Business, Economics, and Finance. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. ” I did not get a silver terminator cap in my packaging to send back. Sign in . )In this video, I am showing the sta. 4. on 27-01-2023 17:22. 1 [or 192. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Apparently the connection from there’s been cut off. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Forum Team. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. 0 Kudos. Hi everyone, I moved to a new flat. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Account - Mobile. We would like to show you a description here but the site won’t allow us. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. If it is a loose cable. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. The first thing is to start making alternative arrangements for your internet connectivity. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. . Try taking the cover off to see if there is a cable inside with a plug on the. This video will show you how to install a Virgin Media extension cable. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Could a VM engineer be boo. 4. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. 1. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. You need to go outside and locate the brown or grey omnibox on the wall. Not all properties have a socket. Virgin will not remove them. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Fortunately potentially destructive surges are extremely rare. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The pre-install team number is 0800 052 1734. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 29-12-2022 20:58 - edited 29-12-2022 21:00. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Can you help? - 5401771. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Teki, Mar 28, 2020. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. At least 30Mbps download speeds in every room or £100 one-off credit. I have only got one rectangular shaped white socket (Shown. ) The hub will be in here too. Switched On. Tudor. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 24-01-2022 21:07. But I have no Virgin Media Wall socket in my house. ahhh the rubbish that is CS - you could try this. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Options. Call the Pre-installation and delivery team on 0800 052 1734. Everything is converted to specialised triple screened coaxial cable. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. We have tried plugging it into the only box we found it would fit but no luck. on 15-02-2022 10:03. Browse Virgin Media Virgin Media Community. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. There will be a seperate connection inside the interior wall box. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Customer since 1993. 1 ACCEPTED SOLUTION. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. Admittedly these will make more sense if you already have a basic. . But I have no Virgin Media Wall socket in my house. , , Virgin Media. Very poor advice. We have tried plugging it into the only box we found it would fit but no luck. . Vonage 2nd line. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 18-02-2023 10:23 - edited 18-02-2023 10:33. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. If you really need to take them off, just use a screwdriver to unscrew the screws. wall socket. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. The openreach socket can take a landline cable or an ethernet cable. remove the VM wall box 2. provided, I shall give them a call tomorrow. Some VM installations do not have an internal wall box, just a trailing lead. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). But I. Re: Moving virgin media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Feb 22, 2022. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Basically it sends power back up the TV aerial to power the amplifier up above. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. on 23-10-2022 13:36. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Location. The box and cables may have been removed by the previous occupiers. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Sign in . Finally, they'll complete the setup to make sure it's all working. Tudor. This hole will typically be up to 1cm in diameter and often positioned near your front door. We have a virgin media wall socket with an - 4353656 - 2. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. You can also check for a loose cable as not all properties have a socket. Look for the omnibox outside and trace the cable inside. Hey @Kaj_Barylka, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Trouble shooter. Tudor. I can only find the TV socket. Hello! I was told I could do a self install kit for my broadband installation next week. Networking and WiFi. Checked every room in the new house but there were none. . Excludes. log into hub3 - 192. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. No, the ethernet cable is for a wired device if you have one. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Stream from Virgin Media. ahhh the rubbish that is CS - you could try this. I'm a Very Insightful Person, I'm here to share knowledge, I don't. If it’s damaged or not working correctly, it could be causing your internet issues. . Reply. Re: cable not fitting wall. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Home Phone. Account - Mobile. 1 ACCEPTED SOLUTION. Vonage 2nd line. In response to goslow. Check service status. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. I need to plug the isolator cable into the Virgin Media wall socket. I've also got an old NTL phone socket so. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Should’ve checked this before I ordered. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I don't work for Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 4 out of 5 stars. Back a step. Hi , Welcome to our Community Forums and thanks for your post. We have tried plugging it into the only box we found it would fit but no luck. Tudor. . It allows your computer to send information along your network. . 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. I recently got Virgin broadband installed. Forum Team In response to rohith15388. Joining in Options. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. If you're happy with this and for the charge we can make the arrangements for you 🙂. Most Virgin Media customers will receive a Hub 3 router. . Don’t worry that it is not a threaded plug. Thank you goslow, Kain_W. Get the Hub ready by connecting the wires. The cable could be hidden within, or behind, furniture. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. VM don't use fibre inside the property. Back a step. It works fine and my router (which is the black box in Picture 2),. There’s even no BT wall socket. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. All the cabling is the property of Virgin Media and must not be touched. QuickStart, set up and connections. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. Indeed, I just took further photos which may help illustrating. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The power supply must fit the correct way round. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Just joined Virgin awaiting for the delivery of the set up. Can you fit the Cable con 3. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. The new ones are just screws, the old style Telewest ones are like star shaped head. Their is Virgin media wall socket. However, since theres no virgin media socket is it possible if someone who works at v. They'll then install a fibre socket inside. 3 weeks ago. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Wall sockets and no connection. u just run a long cable from the box inside to whatever room u want. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. This video will show you how to install a Virgin Media extension cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Entertain me; Broadband Deals. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Apart from the set up, he clearly explained the current situation and how it works. Account - Cable. All the wall sockets I can see are for BT. Hello sophieboulter1. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Hi, Same problem here.